Refund and Returns Policy

At HoneyMunchkin.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return and refund policy. Please read the following guidelines carefully:

  1. Eligibility
    • To be eligible for a return and refund, items must be unused, unopened, and in the same condition that you received them.
    • Items must be returned within 30 days of the purchase date.
    • Some products, such as perishable goods, intimate or sanitary goods, hazardous materials, or flammable liquids or gases, are not eligible for return.
  2. Initiating a Return
    • To initiate a return, please contact our customer service team at [email protected] with your order number and reason for the return.
    • Once your return request is approved, we will provide you with instructions on how to return the item(s).
  3. Return Shipping
    • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
    • If you receive a refund, the cost of return shipping will be deducted from your refund.
  4. Refunds
    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    • If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or credit card issuer’s policies.
  5. Damaged or Defective Items
    • If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damaged or defective product.
    • We will assess the damage or defect and provide you with instructions on how to proceed, which may include a replacement, exchange, or refund.
  6. Exchanges
    • We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [email protected] for further assistance.
  7. Non-Returnable Items
    • Some items are non-returnable, including gift cards and downloadable software products.
  8. Contact Us
    • If you have any questions about our Refund and Returns Policy, please contact us at [email protected].

By making a purchase on HoneyMunchkin.com, you agree to abide by the terms of this Refund and Returns Policy.

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